The staff of a growing business faces many difficult challenges. Tempers can flare. Success involves more than meeting deadlines. It also means building lasting relationships. Training gives employees the tools and techniques for dealing with some of the emotional situations that inevitably occur during tight deadlines and tense meetings. Workplace emotional training typically involves a self-assessment exercise. When you recognize how your reactions to emotionally charged events affects your ability to function, you’re typically better able to control your own emotions and help others do so, as well.
Conducting a workshop or seminar on workplace emotions gives people a chance to think about common situations and brainstorm solutions to problems. This prepares employees to deal with personal and professional issues that cause stress and emotional outbreaks at work. When people feel overwhelmed, lashing out at others is a natural reaction. You can avoid blame, confrontation and repressed anger by dealing with situations as they occur. Ignoring problems won’t make them go away for very long.
In any difficult situation, you need to assess what is happening and lay out the facts of the problem. It's crucial to focus on resolving the issue and not get into personal disputes and attacks. Teach employees how to defuse tension by staying positive and productive even when there's chaos and pandemonium; that helps everyone achieve resolutions quicker. Free online quizzes help people identify their personality types and how they naturally react to emotional situations.
Defining Emotional Intelligence
According to psychologist Daniel Goleman, emotional intelligence is your ability to identify, assess and control emotions. This includes motivating, inspiring and persuading others to get work done. Workplace emotional training can help you accurately perceive your own emotions so that you can deal with others, use emotions to think critically and strategically, understand emotional meanings and manage the outcomes. Workplace emotional training may include inspirational videos and discussion groups that allow participants to talk about how emotions help people to achieve creative and innovative results. By sharing experiences, people from diverse cultural backgrounds can reach common ground.
Recognizing Personal Emotions
Everyone has emotions, but ignoring your innate nature minimizes your ability to lead authentically and achieve results. The key is to separate debilitating emotions from empowering ones, maintain a balance and stay in control. Effective leaders user their personal awareness to control impulses, exhibit resilience, empathize with others and inspire subordinates with confidence and optimism. Workplace emotional training typically includes role-playing exercises that allow pairs of participants to act out their reactions to threats and opportunities. For example, a facilitator divides a group into pairs and asks each pair to identify five words that trigger emotional responses. After 10 minutes, the facilitator gathers the whole group to compare lists and discuss how to react appropriately to workplace emotions. These exercises prepare employees for on-the-job situations, recover from damaging conflicts, handle other people’s anger and foster a positive environment.
- University of New Hampshire: What Is Emotional Intelligence (EI)?
- Emotional Intelligence: Why It Can Matter More Than IQ; Daniel Goleman
- Quick Emotional Intelligence Activities for Busy Managers: 50 Team Exercises That Get Results in Just 15 Minutes...; Adele B. Lynn
Tara Duggan is a Project Management Professional (PMP) specializing in knowledge management and instructional design. For over 25 years she has developed quality training materials for a variety of products and services supporting such companies as Digital Equipment Corporation, Compaq and HP. Her freelance work is published on various websites.