The Importance of Developing Internal and External Contacts in the Workplace

Colleagues

Building strong relationships with your colleagues gives you advocates and sources for support inside an organization. Co-workers can acclimate you to the business, offer advice about corporate policy and help you troubleshoot common issues that arise in the office. Colleagues are also team members who strengthen your work on collaborative projects, allowing you to develop your skills and push yourself professionally. For example, if you're putting together the company’s annual report, and you’ve never compiled statistics before, having a contact in the research department can give you someone to walk you through the steps.

Department Heads

Managers and department heads in an organization are good contacts, both for your current work situation and in the future if one of you leaves the company and pursues a different professional opportunity. If you have internal contacts in high places, you know whom to call when you need an authority figure to point you in the right direction when you're working on a project or you need information about aspects of your job that overlap with that particular department. For example, having a contact in the accounting department is helpful if you need to quickly track down an unpaid invoice from a vendor in your own department.

Executive Mentors

Making contacts and building relationships with people high in the corporate structure allow you to identify potential mentors to help you with short -and long-term career planning. Knowing people also puts you on the radar of decision-makers, which is beneficial when you need support for a new idea you're pitching or you’re up for a promotion.

Clients and Vendors

Clients and vendors you work with on a regular basis can become excellent contacts, both in your current position and down the road in your professional life. For example, if you work with a reliable and cost-effective paper supplier when you're employed at one company, if you change jobs and you're responsible for recommending vendors in your new position, you'll already have someone you can confidently recommend. Building these contacts over the course of your career will give you a long list of valuable resources you can use in many capacities.

Industry Colleagues

Participating in business and trade associations and getting involved with industry groups let you make contacts across a wide range of professions. These will help with future job-seeking efforts, building business-to-business sales relationships and having general knowledge about movers and shakers in your industry. Getting to know these people allows you to talk intelligently in a variety of professional circles.