Banks offer various career opportunities. From bank teller to branch manager, individuals interested in financial careers have several positions to consider. Bank tellers are familiar and comfortable handling money for their entire shifts. Customer service representatives, also known as personal bankers, work with clients opening new accounts as well as promoting all of the bank's services.
The core duties of a bank teller and a customer service representative differ. Bank tellers are the first point of contact at a financial institution. They handle customers' deposits and withdrawals. Tellers also check that bank wires are in. Customer service agents dig a little deeper with clients and sell bank services. In addition to opening accounts, they close accounts and promote credit card opportunities.
Level of Responsibilities
Customer service representatives at banks have more official responsibilities than bank tellers. Their positions have more selling capacities than a teller. While a teller provides excellent customer service during transactions, a customer service representative does that as well, while trying to show clients why they should use more of the bank's services. These representatives search beyond the question that brought the client in and try sales techniques to make the bank successful.
Much of a bank teller's interaction with a customer takes place while standing. Customers typically walk in through a bank's front door to be greeted by a teller standing or sitting in individual, cubicle-like spaces. A customer's meeting with a customer service representative or personal banker takes place sitting at a desk. Bank tellers can also be behind a bulletproof partition, while customer service representatives typically don't have this barrier.
A customer service representative at a bank typically requires more education than a bank teller. Bank tellers likely have a high school diploma and receive training on the job. Those individuals in customer service usually need a bachelor's degree. A degree in a financial or economic discipline may be the most viable match for the job.
2016 Salary Information for Tellers
Tellers earned a median annual salary of $27,260 in 2016, according to the U.S. Bureau of Labor Statistics. On the low end, tellers earned a 25th percentile salary of $23,230, meaning 75 percent earned more than this amount. The 75th percentile salary is $31,500, meaning 25 percent earn more. In 2016, 502,700 people were employed in the U.S. as tellers.
- Sharper Agent: Customer Service Job Description
- Bank Policies: Personal Banker Job Description
- Society for Human Resource Management: Bank Teller
- U.S. Bureau of Labor Statistics: Tellers
- Education Portal: Personal Banker: Job Description & Requirements
- U.S. Bureau of Labor Statistics: Occupational Outlook Handbook: Tellers
- Career Trend: Tellers
Based in the Midwest, Gina Scott has been writing professionally since 2008. She has worked in real estate since 2004 and has expertise in pop culture and health-related topics. She has also self-published a book on how to overcome chronic health conditions. Scott holds a Master of Arts in higher-education administration from Ball State University.