Banking today is simpler and, at the same time, requires far more technological knowledge and expertise. Though people do just about everything from a smart phone, a laptop or a tablet PC, someone has to keep track of the day-to-day transactions that happen in and out of the bank. Being the bank clerk behind the scenes of any successful bank means you are responsible not only for the organization of the transactions, but, also, making each client’s banking experience a simple and straightforward one. Bank clerks work in a variety of specialties inside the bank, including loans, accounts, exchange and even interest.
Bank clerks who specialize in loans, assist customers with auto, home and personal loans. The first step in the loan process is handled by these staff members. By gathering and recording information for the loan and helping the customer with the loan application, a bank clerk leads them through the process so that they complete each step. If you specialize in loans, you’ll also be responsible for informing the client of application status, approval or denial.
When customers of a bank travel, they may need currency exchange services. An exchange clerk assists these customers with this important priority. You may be responsible for documentation, working with international accounts and clients or transferring currency.
When bank accounts are opened or closed, a bank clerk in accounts makes that happen. To be successful in accounts, you’ll have to have sales ability as well as good customer service skills.
Banks offer a variety of interest-bearing accounts these days. Behind those earnings is a bank clerk who is doing the work to compute that interest and add it to accounts. Interest, whether earned or owed, is handled by the interest clerks at a bank.
A lot of customers hold their savings and investment accounts in the same place. As a securities clerk, you file, record and maintain banking customers bonds, stocks and investment certificates. If there is any applicable interest or dividends, you are in charge of calculating it for the client. Just as an interest clerk provides service behind the scenes, so does a securities bank clerk, but with more potential addition to the clients’ accounts.
Those statements from the bank customers receive in the mail are created by a human, not an automated system. As a statement clerk, you create monthly balance sheets and statements for checking, savings and investment customers. You may also be responsible for sending these statements, either electronically or by mail.
Bank clerks may also be asked to assist with clerical tasks in addition to their specialization. If you are a bank clerk, you could be assigned mail responsibilities, filing, customer service by phone or data entry. This is most often the case in smaller banks.
Shailynn Krow began writing professionally in 2002. She has contributed articles on food, weddings, travel, human resources/management and parenting to numerous online and offline publications. Krow holds a Bachelor of Science in psychology from the University of California, Los Angeles and an Associate of Science in pastry arts from the International Culinary Institute of America.