Hotel Personnel Job Descriptions

Concierges take phone reservations and oversee guest services in hotels.

Concierges take phone reservations and oversee guest services in hotels.

Hotel manager was ranked 32nd on the list of 50 "Best Jobs in America" in 2012, according to "CNNMoney," making it an exciting career choice for those with interpersonal, customer service and problem-solving skills. There are other hotel jobs you can get with less experience, including that of concierge, who oversee many daily functions in hotels. You can get a hotel job in a resort area or major city.

Hotel Manager

Hotel managers oversee all operations in hotels, including sales, customer service, maintenance and housekeeping, which includes maids and housekeeping cleaners. If your hotel has a restaurant, you will ensure it meets the quality and cleanliness standards of your customers. These professionals are also responsible for building sales and profits in their units by advertising and hosting conventions. As a hotel manager, you must remain on call for all emergencies, including robberies and break-ins. Most full-service hotels prefer hiring hotel managers with bachelor's degrees in hotel management or hospitality. Your average annual salary in this field would be $55,100 as of May 2011, according to the Bureau of Labor Statistics. Jobs are expected to increase eight percent through 2020, which is slower than the national average of 14 percent for all occupations.

Concierge

A concierge is usually at the center of activity in hotels. In large chains, they oversee customer service operations at the front desk. In this position, you may also be responsible for booking reservations, arranging transportation and meeting important guests as they arrive. Concierges also inform guests of local attractions and tours, and call doctors for sick guests. Concierges usually have high school degrees. They earned average annual salaries of $29,030 as of May 2011, according to the BLS. Job growth is expected to be about average, growing at a 12 percent clip in the next decade.

Maids

Maids handle all the housekeeping duties in hotels. This includes making beds, vacuuming hallways and rooms, cleaning bathrooms, spraying deodorizers and stocking rooms with towels, washcloths, and toiletries. You may also provide special services to guests, including picking up room service trays or supplying hypoallergenic pillows to those with allergies. The work is physically demanding and you must keep track of all rooms that have been serviced. Maids can get jobs without graduating from high school. They earned average annual incomes of $21,440 as of May 2011, according to BLS data. And jobs are expected to increase by eight percent through 2020.

Bellhops

Bellhops or porters assist customers with their luggage. They often greet people as they arrive in cabs and limos, carrying their luggage to the front desk. In full-service hotels, they may also escort guests to their rooms, transporting luggage on dollies. Bellhops may also get medicines or deliver meals for customers. The concierge may also ask you to help guests who are stranded during inclement weather. An occasional flat tire on a rental or fender bender may also spur the occasional call from the concierge. Bellhops usually have high school degrees. Some may be working their way through college. They earned average salaries of $23,910 per year as of May 2010, according to the BLS. If you work as a bellhop, expect opportunities to grow at a 12 percent rate in the next decade.

2016 Salary Information for Lodging Managers

Lodging managers earned a median annual salary of $51,840 in 2016, according to the U.S. Bureau of Labor Statistics. On the low end, lodging managers earned a 25th percentile salary of $37,520, meaning 75 percent earned more than this amount. The 75th percentile salary is $70,540, meaning 25 percent earn more. In 2016, 47,800 people were employed in the U.S. as lodging managers.

 

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