If you enjoy working with people and thrive in a fast-paced work environment, then you might be a great fit for a job in the hospitality industry. The term is fairly broad, even to the U.S. Bureau of Labor Statistics. It includes two sectors: the first is arts, entertainment and recreation, while the second is accommodation and food service. If you’re new to the field, or wish to make the transition from working in a restaurant to a hotel, it helps to do some research before you launch a job search so that you develop the skill set and personal attributes that the job requires. You should then tailor your cover letter accordingly, underscoring your willingness to learn and accept direction.
Type your name and contact information at the top of the page, putting your name in a larger font size so that it stands out. In your greeting, address the hiring manager formally, using her last name, i.e., "Dear Ms. Jones."
Begin your letter on a personable and friendly note, alluding to your professional experience in the hospitality industry. For example, you might say, “As a personable and conscientious waitress with 10 years of experience in restaurants and resorts, I believe I would be an outstanding concierge at the Tilton Hotel.” If you lack relevant experience, accentuate your positive traits and those skills and qualities included in the job description.
Summarize your professional experience, but be brief. Remember that your resume will provide a detailed overview of your work history. If you're applying for a concierge position, indicate what you've learned about dealing with the public and mitigating complaints by sharing an anecdote. Draw a parallel between your work experience and the responsibilities of a concierge, who addresses a wide range of customer questions and problems.
Describe your personality and those traits that you believe would make you an asset to the employer and a good fit for the hospitality role. For example, you might say that you are friendly, approachable and patient, possess good problem-solving skills and are resourceful. Refer to the job description for pointers, but be honest and sincere in the portrayal of your attributes.
Point out your educational credentials, including those that you are presently pursuing, such as a hospitality certificate. Convey your enthusiasm for on-the-job training, which often accompanies jobs in the hospitality field. If relevant, indicate that you're a quick learner and take direction well.
Express your confidence that you would be an asset to the employer and would work diligently to support its goal of providing premier customer service.
Refer to your enclosed resume and references. Note that you hope the hiring manager will review your materials before you call in a few days to follow up. Thank the recipient for her time and consideration.
Proofread and edit your letter before sending it.
- Consider including a recommendation letter in your application packet. A letter from a former supervisor or a professional acquaintance could help you stand out among the competition.
- Cover letters are sometimes referred to as letters of intent and letters of interest, so don't let the description throw you for a loop. They refer to the same content.
- The Writing Center at the University of North Carolina-Chapel Hill: Writing Concisely
- Purdue University Online Writing Lab: Writing the Basic Business Letter
- Writing Forward.com: Proofreading and Editing for Polished, Professional Writing
- The New St. Martin’s Handbook; Andrea Lunsford and Robert Connors; 1999.
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